Privacy Policy

Who We Are

SoulSpace Farm Sanctuary is a 501(c)(3) tax-exempt nonprofit organization (EIN: 47-4877381) located in Wisconsin. We rescue, rehabilitate, and provide lifelong care for farm animals, and we rely on community support, donations, and volunteers to fulfill our mission.

This Privacy Policy applies to information collected through our website, donation forms, tour booking forms, volunteer sign-ups, email communications, and any other interactions you have with us online.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Book a tour — name, email address, phone number, number of guests, and any special requests or accessibility needs
• Make a donation — name, email address, mailing address, and payment information (processed securely through third-party payment processors)
• Sign up to volunteer — name, email address, phone number, availability, and skills or interests
• Contact us — name, email address, and the contents of your message
• Subscribe to updates — email address and name
• Make a purchase in our shop — name, email address, shipping address, and payment information

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type (mobile, tablet, desktop)

This information is collected through cookies and similar tracking technologies (see Section 5 below).

How We Use Your Information

We use the information we collect for the following purposes:

• To confirm and manage your tour reservations
• To process donations and issue tax receipts
• To coordinate volunteer opportunities and schedules
• To fulfill shop orders and communicate about shipping
• To send you updates about our animals, events, and sanctuary news (only if you opt in)
• To respond to questions and inquiries
• To improve our website and communications
• To comply with legal obligations as a registered nonprofit

We will never sell your personal information or use it for purposes unrelated to operating SoulSpace Farm Sanctuary.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party providers to process payments, send emails, and manage our website (such as payment processors, email marketing platforms, and website hosting services). These providers are contractually required to protect your information and may only use it to provide services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or other legal process, or to protect the rights, safety, or property of SoulSpace Farm Sanctuary or others.
• Nonprofit Compliance: As a 501(c)(3) organization, certain donor records may be subject to legal reporting requirements. We handle all such disclosures in accordance with applicable law.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. We use:

• Essential cookies — necessary for the website to function properly (e.g., form submissions, session management)
• Analytics cookies — help us understand visitor behavior so we can improve our content (e.g., Google Analytics)
• Marketing cookies — may be used by third-party platforms like Facebook or Instagram when you interact with embedded content or social sharing buttons

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect how some parts of our website function.

Third-Party Services

Our website links to and integrates with several third-party services, each with their own privacy practices:

• Amazon Wishlist — when you click our Amazon wishlist link, you are directed to Amazon.com, which is governed by Amazon's Privacy Policy
• Facebook & Instagram — social media links and embedded content are governed by Meta's Privacy Policy
• YouTube — video embeds or links are governed by Google's Privacy Policy
• Payment Processors — all donation and purchase transactions are processed by secure third-party processors; we do not store your full credit card information on our servers
• GoHighLevel (GHL) — our website is built on the GoHighLevel platform, which has its own privacy and data handling practices

We encourage you to review the privacy policies of any third-party services you interact with through our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include using secure, encrypted connections (HTTPS) for our website and working only with reputable service providers that maintain strong security standards.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Donor records are retained for a minimum of seven years in accordance with nonprofit accounting standards.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. Tour bookings and other forms are intended to be completed by adults on behalf of their families.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access & Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies
• Deletion: You may request that we delete your personal information, subject to any legal retention obligations
• Opt-Out: You may unsubscribe from our email communications at any time using the unsubscribe link in any email, or by contacting us directly
• Data Portability: You may request a copy of your personal information in a commonly used format

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to all requests within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.